Privacy Policy

Brisk Elevators ("Brisk Elevators", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit briskelevators.com (the "Website"), contact us, request a quote, or use our elevator manufacturing, installation, commissioning, modernization and maintenance services.

By using the Website or submitting your information to us, you agree to the practices described in this policy. If you do not agree, please do not use the Website or share your personal information with us.

Company details: Brisk Elevators & Escalators Pvt. Ltd., No. 456, 2nd Floor, Siddhaiah Puranik Road, 10th Main Road, 3rd Stage, Basaveshwar Nagar, Bengaluru, Karnataka 560079, India. Email: mahadev.bs@briskelevators.in. Phone: +919620354446.

We collect only the information needed to respond to you and deliver our services.

Information you give us directly

• Contact details: name, company or organization name, designation, email address, phone number and postal address.
• Project and site details: building type, site address, number of floors, lift type and capacity, shaft dimensions, drawings, site photographs and timelines you share when requesting a quote, site survey or installation.
• Service and maintenance details: lift serial numbers, AMC (Annual Maintenance Contract) details, breakdown complaints and service history.
• Billing details: GST number, billing address and payment records. We do not store card or bank credentials on the Website; payments are handled by authorized banks or payment gateways.
• Job applications: CV, qualifications, work experience and contact details if you apply for a role with us.

Information collected automatically

• Technical data: IP address, browser type, device type, operating system, pages visited, time spent and referring website.
• Cookies and similar technologies: see Section 5.

Information from third parties

• Referrals from architects, builders, consultants or existing customers, and business contact details from public directories or trade events.

We use your information to:

• Respond to enquiries and prepare quotations, proposals and site survey reports.
• Design, manufacture, supply, install, test and commission elevators, escalators and related equipment.
• Provide maintenance, AMC, breakdown support, modernization and safety inspections.
• Coordinate with site engineers, builders and authorities for lift licenses, inspections and statutory approvals.
• Issue invoices, collect payments and maintain accounting and tax records.
• Send service reminders, safety notices and, with your consent, updates about our products and offers.
• Evaluate job applications.
• Improve the Website, analyse usage trends and fix technical issues.
• Prevent fraud, protect our systems and comply with applicable laws and legal requests.

We do not sell your personal information.

We process personal information in line with applicable data protection laws, including India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules. We rely on:

• Your consent, given when you submit a form, contact us or opt in to marketing. You may withdraw consent at any time by writing to us (Section 9). Withdrawal does not affect processing already carried out.
• Legitimate uses permitted by law, such as performing a contract you have signed with us, providing a service you requested, meeting legal obligations, and responding to safety emergencies.

If you withdraw consent needed to deliver a service, we may be unable to continue providing that service.

The Website uses cookies (small text files stored on your device) to work properly and to understand how visitors use it.

• Essential: Keep the site secure and working, e.g. form submissions — Session cookies.
• Analytics: Count visits and see which pages are popular — Google Analytics.
• Functional: Remember preferences such as language — Preference cookies.
• Marketing: Measure ad campaigns and show relevant ads — Google Ads.

You can block or delete cookies through your browser settings. Blocking essential cookies may stop parts of the Website, such as enquiry forms, from working.

We share personal information only when needed, and only with:

• Service partners and subcontractors: installation crews, component suppliers, transporters and third-party inspectors working on your project.
• IT and business service providers: website hosting, email, CRM, analytics, cloud storage and payment gateways, bound by confidentiality obligations.
• Government and regulatory authorities: electrical inspectorates and lift licensing authorities for approvals, and tax authorities as required by law.
• Professional advisers: auditors, lawyers and insurers.
• Legal requirements: courts, law enforcement or regulators when required by law, or to protect the rights, property or safety of Brisk Elevators, our customers or the public.
• Business transfers: a buyer or successor in the event of a merger, acquisition or sale of assets, subject to this policy.

All third parties processing data on our behalf must use it only for the purpose we specify and keep it secure.

Retention. We keep personal information only as long as needed for the purpose it was collected, or as required by law. Project, warranty and maintenance records are kept for the working life of the installed equipment plus 3 years, and accounting records for at least 8 years as required under Indian tax law. Unsuccessful enquiries and job applications are deleted after 24 months.

Security. We use reasonable technical and organizational safeguards, including SSL/HTTPS encryption, access controls, password protection and staff confidentiality obligations. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will notify you and the relevant authority as required by law.

International transfers. Some service providers (for example, email or cloud hosting) may store data outside India. Where this happens, we ensure the transfer is permitted under applicable law and that the data remains protected.

Subject to applicable law, you have the right to:

• Access a summary of the personal information we hold about you and how it is used.
• Correct or update inaccurate or incomplete information.
• Erase information that is no longer needed, unless we must keep it by law.
• Withdraw consent, including opting out of marketing emails and messages.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us, and if unresolved, with the Data Protection Board of India.

To exercise any right, contact us using the details in Section 9. We may need to verify your identity first and will respond within 30 days.

Children's privacy. The Website and our services are meant for adults and businesses. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared data with us, contact us and we will delete it.

Third-party links. The Website may link to other sites, such as component manufacturers or social media pages. We are not responsible for their privacy practices, so please read their policies.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Significant changes will be highlighted on the Website or communicated to you directly.

Grievance Officer / Privacy Contact

• Name: Mahadev B. S.
• Designation: Customer Relationship Manager
• Address: Brisk Elevators & Escalators Pvt. Ltd., No. 456, 2nd Floor, Siddhaiah Puranik Road, 10th Main Road, 3rd Stage, Basaveshwar Nagar, Bengaluru, Karnataka 560079, India
• Email: mahadev.bs@briskelevators.in
• Phone: +919148378672
• Hours: Monday to Saturday, 10:00 am to 6:00 pm

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

Last updated: Sep 30, 2026